If after reading our FAQ's you still have questions, please email us email@example.com and we would be happy to help. As we are based in China, we might not be able to respond straight away.
How do I pay?
Currently you can pay with Paypal or via direct bank transfer to our corporate bank account. You can pay with a debit/credit card via PayPal without needing an account with them.
Can I pay a deposit or in installments?
Unfortunately not, we will only begin production on receipt of the balance in full.
Why is all the pricing in USD?
We’re in China where the local currency the RMB has constant fluctuations against other local currencies. The USD is the most stable way for us to accurately quote pricing no matter where you are the world.
Is shipping included?
Yes, in all our pricing standard shipping is included with China Post. Once the backdrop leaves China, it will be transferred to your national posting company (eg. USPS, Royal Mail, Australia Post) and you can use your local website to track the packages. Shipping takes around 4 -10 weeks, it could be faster but we can't promise that! If you need your wall much faster, the good news is 7 - 10 day shipping is available for a small surcharge.
What about customs?
If your local customs levies a fee on your delivery, you are responsible for covering the costs, and we can’t control how long your backdrop will take to clear customs. From our experience, this can be 24 - 72 hours depending on your location and this time frame is excluded in the shipping estimate.
How quickly can I receive my backdrop?
Our estimated dispatch time for a 18+ panel backdrop is 3 - 4 weeks. In the unlikely event that it's any longer than that, we will let you know immediately. If you need your wall faster than 3 - 4 weeks, please contact us before placing an order for rush fees.
How do I put it up?
The plastic mesh panels that are in 40cm x 60cm connect together at the back with the clips and cable ties provided. You simply clip each panel to your frame working in horizontal rows top to bottom, left to right to your frame and then to each other, like a big, easy jigsaw. It really is that easy!
Are your walls 3D?
Our walls are 40cm x 60cm panels that we sell in our most requested sixes but we can custom make any size.
If you want a 3D effect wall and have the frame to be able to support that, please tell us the dimensions of the wall you need.
For example, if you have a truss frame that is 2.4m x 2.4m at the front and a depth at the side of 40cm x 2.4m, we will quote you for enough panels to cover the front and sides.
If you are using a telescopic pole frame, you cannot create the 3D effect.
I don’t like the backdrop I have received. Can i have a refund?
As our walls are handmade to order, our policy is no refunds so please purchase seriously.
So far, touch wood, we haven’t had any complaints about the backdrops we have sent out! We are very thorough with our consultation process and provide many images so you know exactly what you are getting. There shouldn't be any surprises when you open the box! If you are worried about what you will receive, we suggest you order a small sample first.
How long does it take to create a flower wall?
An 18+ panel flower wall will be dispatched 3 - 4 weeks after payment.
How will my flower wall arrive?
Your wall will arrive in it's panels carefully layered on top of one another in boxes sized 40cm x 60cm x 50cm and weighing around 8kg. For standard shipping your boxes will arrive via your national postal carrier.
What frame do I need?
If you are creating a small flower wall no bigger than 1.8m x 2.4m, the aluminium telescopic pole frame we sell could work. We take no responsibility for any unsafe installations of flower walls - we love common sense! We recommend ensuring such things as the ground is level, the frame is secure and there are no hazards before allowing guests to be near the flower wall.
By far our preferred frame is a truss. Not only are trusses super sturdy and have a base bar, they can be made into 3D structures so your flower wall can have front and side coverage.
You can purchase or rent a truss in your locality through an event or exhibition supplier, we do not ship or sell this.
Can I have a sample?
Yes, you can order a sample on our shop webpage.
Can you sponsor a flower wall for my event?
As we are based in China, the cost involved to create and send a flower wall for a sponsored event is extremely high so unfortunately we are unable to respond to requests for free flower walls for private wedding and events, wedding expos and photoshoots . It may be that there is a The Flower Wall Company stockist in your area who is better equipped to help your event.
However we do take on a limited amount of reduced rate flower wall sponsorship every year for charities, TV shows and projects that we align ourselves with. Please email firstname.lastname@example.org with your event info to begin the conversation.