If after reading our FAQ's you still have questions, please email us firstname.lastname@example.org and we would be happy to help. As we are based in China, we might not be able to respond straight away.
How do I pay?
- Direct Deposit into our corporate bank account
- Online with your credit/debit card.
Can I pay a deposit or in installments?
Unfortunately not, we will only begin production on receipt of the balance in full.
Why is all the pricing in USD?
We’re in China where the local currency the RMB has constant fluctuations against other local currencies. The USD is the most stable way for us to accurately quote pricing no matter where you are the world.
Is shipping included?
Yes, in all our pricing standard shipping is included with China Post.
Once the backdrop leaves China, it will be transferred to your national posting company (eg. USPS, Royal Mail, Australia Post), and you can use your national carriers website to track the shipment, or a third party website such as 17track.net.
Shipping takes around 4 - 12 weeks, it could be faster but we can't promise that! If you need your wall much faster, the good news is 7 - 14 day and 4 to 5 weeks express shipping is available for a surcharge.
In the event your flower wall is returned to China due to force majeure including but not limited to closure of routes due to Covid-19, the product will be returned once the pathway reopens or clients can upgrade to express shipping options. Contact email@example.com for further details.
What about customs?
If your local customs levies a fee on your delivery, you are responsible for covering the costs, and we can’t control how long your backdrop will take to clear customs. From our experience, this can be 24 - 72 hours depending on your location and this time frame is excluded in the shipping estimate. Please make yourself aware of all taxes, customs and fees that your country may charge, as this is the responsibility of the buyer, and we will not refund a flower wall returned to us for reasons of unpaid charges.
How quickly can I receive my backdrop?
Our estimated dispatch time for a 18+ panel backdrop is 3 - 4 weeks. In the unlikely event that it's any longer than that, we will let you know immediately. If you need your wall faster than 3 - 4 weeks, please contact us before placing an order for rush fees.
How do I put it up?
The plastic mesh panels that are in 40cm x 60cm connect together at the back with the clips and cable ties provided.
You simply clip each panel to your frame working in horizontal rows top to bottom, left to right to your frame and then to each other, like a big, easy jigsaw. It really is that easy!
Are your walls 3D?
If you have a 3D structure such as a truss frame and want to cover the sides or back - please tell us all the dimensions.
If you are using a telescopic pole frame, you cannot create the 3D effect as there are no sides to cover.
Our walls are 40cm x 60cm panels that we sell in our most requested sixes but we can custom make any size.
For example, if you have a truss frame that is 2.4m x 2.4m at the front and a depth at the side of 40cm x 2.4m, we will quote you for enough panels to cover the front and sides.
I don’t like the backdrop I have received. Can I have a refund?
As our walls are handmade to order, our policy is no refunds so please purchase seriously.
If you are unsure before committing to a larger order, please purchase a sample panel first so you can see the product before you buy a full wall.
So far, touch wood, we haven’t had any complaints about the backdrops we have sent out! We are very thorough with our consultation process and provide many images so you know exactly what you are getting. There shouldn't be any surprises when you open the box!
If you are worried about what you will receive, we encourage you to order a sample first.
How long does it take to create a flower wall?
Typically, an 18+ panel flower wall will be dispatched 3 - 4 weeks after payment. This is due to the how many orders we are creating at any one time.
Why don't you have any flower walls in stock?
A quick look at out social media would show you the variety of designs, colours and sizes we create on a daily basis. As our portfolio is super diverse, making walls before hand to be 'in stock' wouldn't be commercially wise. We sell walls globally, where each country and even area has different trends, requests, and ideas. Simply put, there are too many different orders to know what we could make before hand and hope it sells.
How will my flower wall arrive?
Your wall will arrive in it's panels carefully layered on top of one another in boxes sized 40cm x 60cm x 50cm and weighing around 8kg per box. For standard shipping your boxes will arrive via your national postal carrier.
Please note, your boxes may not all arrive on the same day. Please liaise with your local delivery company.
What frame do I need?
If you are creating a small flower wall no bigger than 1.8m x 2.4m, the aluminium telescopic pole frame we sell could work. We take no responsibility for any unsafe installations of flower walls - we love common sense! We recommend ensuring such things as the ground is level, the frame is secure and there are no hazards before allowing guests to be near the flower wall.
By far our preferred frame is a truss. Not only are trusses super sturdy and have a base bar, they can be made into 3D structures so your flower wall can have front and side coverage.
You can purchase or rent a truss in your locality through an event or exhibition supplier, we do not ship or sell this.
You can learn more about out frames, here.
Can I have a wholesale rate?
We are not a wholesaler, nor a factory. We create every single flower wall to order which means our flower walls are not a wholesale product. As a high end floral backdrop creator, we are a small highly trained team who construct every wall here in our workshop. We don't mass produce our flower walls so we cannot offer 'wholesale rates'.
We are able to offer a discount on multiple purchases based on the amount of panels you order.
Can I be a re-seller?
We appreciate the interest in our flower walls! As we sell direct to customers whether they are small businesses starting out in the flower wall rental business or a 5* hotel or designer brand, we don't have any plans to have re-sellers.
Can I have a sample?
Yes, you can order a sample on our shop webpage here.
Can you sponsor a flower wall for my event?
As we are based in China, the cost involved to create and send a flower wall for a sponsored event is extremely high so unfortunately we are unable to respond to requests for free flower walls for private wedding and events, wedding expos and photoshoots . It may be that there is a The Flower Wall Company stockist in your area who is better equipped to help your event.
However we do take on a limited amount of reduced rate flower wall sponsorship every year for charities, TV shows and projects that we align ourselves with. Please email firstname.lastname@example.org with your event info to begin the conversation.