We know t's and c's get overlooked, so before learning about this gorgeous wall, please read the sale terms and conditions as any purchase will be treated as an acknowledgement that you have read, understood and agreed to them.
The Flower Wall Company sale terms and conditions Need to Know:
Ordering and payment:
Transactions are made though our website and payment is made via Paypal or international bank transfer. For international bank transfer, please provide proof of payment within 72 hours of us sending you the banking details.
European and Middle Eastern buyers please note our corporate account is in Hong Kong and therefore does not have an IBAN. The information provided to you contains the correct details for the payment to be made.
You do not need a Paypal account to purchase with Paypal, it can process any debit or credit card without the need to log in to an account.
Our flower walls are hand made to order, and once an order is placed online and payment made, the production process of obtaining the materials for your wall is commenced immediately. Please note that cancellation/refunds of orders is therefore not possible after the transaction has been completed.
All items are listed in USD.
Every flower wall, excluding ‘One Off Walls’ is 100% hand made to order according to the design chosen. As a sale period is a busy time, the production times for walls can be longer. Please do not order a wall without checking the production time. If the event you need the wall for is before the production/delivery estimate, please do not order, please email us and we will be happy to advise if we can create it in time and what rush order fees will apply.
If you make a purchase and at a later date inform us you have a closer deadline, we will advise you if we can create it in time and if so, what order fees will apply. You will not be entitled to a refund.
Standard worldwide shipping is included in all purchases. This can take up to 8 weeks depending on your location and other events outside our control such as busy times or force majeure. You can upgrade to express shipping at the time of purchase here or at any time before your flower wall is shipped.
All delivery dates are estimates.
No matter the shipping option, we will only ship to the address provided, and we cannot change the address once the flower wall has been dispatched. You must contact your local postal service with any changes or issues as once the boxes have left China we cannot make any amendments, and the buyer must re-arrange delivery with their postal service if delivery was attempted and wasn’t received.
As always, the buyer is responsible for any customs fees or import taxes that may be applied to your delivery. Please be aware of your countries rules and regulations before purchasing. Responsible buyers only please!
You will be provided with the tracking numbers for your order via email.
It is the responsibility of the customer to ensure the delivery is recieved once it arrives in their country - this may include liasing with your local post office to a arrange delivery time.
If you do not accept the delivery in a timely manner, you may find your local post office will return the shipment to China, and the customer will be liable for the payment to resend it. The resend fee may include the cost to the carrier to send the delivery back to China from your location.
When your tracking numbers are provided, please ensure all the boxes have been received, and note that they may not all arrive on the same day.
Receiving your wall:
Please check your flower wall and report any issues within 72 hours of receiving the delivery. Any issues after that time, especially weeks and months after accepting the delivery can be extremely difficult to verify and rectify.
As our sale items are already listed at amazing prices, we will not be offering any further discounts, including for multiple purchases.
Any advice on colors, construction of the wall, styling, recommendation or any other matter in respect to the use or application of the wall is given in good faith and the buyer accepts such advice from us without any imputation of liability to The Flower Wall Company. In plain English: Our advice is not legally binding, it’s just advice!
As we are an online company, the product color may differ from the image shown due to differences in screen monitors, resolution, brightness, contrast, and other individual settings. The color descriptions seen on our website are for reference purposes only.
With our custom dyed blooms, slight differences in shading of a product of the same fabric are possible due to variations in the dying process.
Please visit our blog and Instagram account for more images of our walls being used at events and weddings worldwide to get a better idea of the colors.
We constantly work to improve our flowers in terms of color and appearance in an effort to make gorgeous custom life like pieces and occasionally we substitute older flowers for their new, improved replacements. If we believe there is a significant change to the appearance of the flower wall to that of image on our website listing, we will notify you immediately and discuss with your how you would like to proceed. We should say, this happens rarely, but when it does, we are open and honest. We would never dispatch a flower wall that is significantly different to the image.
If you have purchased a flower wall from us, we are happy to provide images of the wall we have on request. However, we will only do so with a watermark.
If you do not have a company logo or watermark, we will write your name or any other text you request as the watermark. If you require images without watermarks, you must take these photographs yourself, however we encourage you protect your own pictures with watermarks to prevent image theft.
Other need to know:
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you after seven days and you have already paid for the goods, we will automatically refund you in full.
The trademarks, names, logos, service marks and images (collectively "trademarks") displayed on this website are registered and unregistered trademarks of The Flower Wall Company. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of The Flower Wall Company.